1. Who we are
KinCare Connect Ltd ("KinCare Connect", "we", "us") is a company registered in England and Wales, based in Birmingham, United Kingdom. We are the data controller for the personal data described in this policy.
Contact: admin@kincareconnect.co.uk
2. What data we collect
We collect personal data you provide directly through our forms:
- Waitlist form: full name, email address, whether you're a family or childminder, general location (city/area), and any optional message you provide.
- Contact form: full name, email address, subject, and message content.
We do not currently collect payment information, government ID numbers, or precise location data through this site.
3. Why we collect it (legal basis)
Under UK GDPR, we rely on the following legal bases:
- Consent — for waitlist sign-ups and any marketing/product update emails. You may withdraw consent at any time by unsubscribing or emailing us.
- Legitimate interest — for responding to enquiries submitted through the contact form, where responding is a reasonable and expected use of the data you provided.
4. How long we keep it
We retain waitlist and contact form data for as long as reasonably necessary to fulfil the purpose it was collected for — for waitlist data, until launch and onboarding are complete or you unsubscribe, whichever is sooner; for contact form enquiries, for a reasonable period after resolution in case of follow-up, and no longer than 24 months.
5. Who we share it with
We use third-party service providers to operate this site and process the data you submit. As of this draft, these include:
- Hosting — Vercel Inc. (website hosting and infrastructure)
- Form processing — Formspree (waitlist and contact form submissions)
- Email — Zoho Corporation (business email)
We do not sell personal data to third parties. This list should be kept up to date as tools change — anything added later (analytics, CRM, a booking/matching system) needs adding here before it goes live.
6. International transfers
Some of our service providers may process data outside the UK (for example, in the United States). Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms recognised under UK data protection law. This section should be confirmed against each provider's actual data processing terms before publishing.
7. Cookies
We use essential cookies necessary for the site to function. If analytics or marketing cookies are used, we will ask for your consent first via the cookie banner shown on your first visit. You can change your preference at any time by clearing your browser's site data and revisiting.
- Essential cookies — required for basic site functionality; cannot be disabled.
- Analytics cookies — optional, used only with your consent, to help us understand how the site is used.
8. Children's data
This site is intended for use by parents/guardians and childminders (adults). We do not knowingly collect personal data directly from children. Any information about a child mentioned in a message or enquiry (e.g. age range, care needs) is provided by the parent/guardian submitting the form, and is used solely to respond to that enquiry.
9. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time (where consent is the legal basis)
To exercise any of these rights, email admin@kincareconnect.co.uk. We will respond within one month as required by law.
10. Terms of service
10.1 Acceptance
By using this website, joining the waitlist, or submitting the contact form, you agree to these terms.
10.2 Current stage of service
KinCare Connect is currently in a pre-launch, waitlist stage. Joining the waitlist does not guarantee access, a specific launch date, or any particular outcome — it registers your interest for early access when the platform launches in your area.
10.3 Eligibility
This service is intended for use by individuals aged 18 and over.
10.4 Acceptable use
You agree not to submit false information, misuse the contact or waitlist forms, or attempt to disrupt the operation of this site.
10.5 Intellectual property
All content on this site, including text, design, and branding, is the property of KinCare Connect Ltd unless otherwise stated, and may not be reproduced without permission.
10.6 No warranty
This site and the information on it are provided "as is" during our pre-launch stage, without warranty of any kind, express or implied.
10.7 Changes to these terms
We may update these terms and this privacy policy from time to time. The "last edited" date at the top of this page reflects the most recent version.
10.8 Governing law
These terms are governed by the laws of England and Wales.
11. Contact & complaints
Questions about this policy: admin@kincareconnect.co.uk
If you're unhappy with how we've handled your data, you also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.